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Online Support Knowledge Base Video Products Package Deals

Combination Package

PierTech Live Online Support
& Knowledge Base
Combined Package Software Includes:

LIVE Online Customer Service Software +

Potential customers visiting a website can instantly interact LIVE with a company's Customer Service or Sales Department without picking up a phone or sending an email.

This online, friendly interaction is the new wave of customer service! With this software, web users/consumers can get their questions answered by interacting live, & online, with a Customer Service or Sales Support Rep….IN REAL TIME! This software offers online users a higher level of customer satisfaction!

Knowledge Base/Search

Offers Customer Service &/or Sales Support (internal use only) with a place to store all sorts of information so that these departments have access to critical company information at any time, anywhere.

Any or all information that is stored in this library, we call Knowledge Base, can easily be found through a unique Search Engine created to ensure quick & simple access, therefore improving customer service!

*Demo User Guide

Testimonials

"My favorite feature in PierTech Live is not only the live chat service-offering, but the Knowledge Base software. I can store all types of information in there, and when a customer calls and I need answers, I just search my Knowledge Base for the answer; from anywhere in or outside the office!"
Karen C., Sales Support,
PPP Manufacturing Company
"I am pleased to take the time to report that Amanda from your online tech support was very helpful, more helpful than my assigned inside sales rep.

After being frustrated dealing with my sales rep, I went online to find you have IMMEDIATE online tech support. Amanda responded and resolved one of my issues within 3 minutes and I was obviously impressed enough to write this letter.

Kudos to you for using technology to improve your customer service."
Brent T., Consumer
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